FAQ´s
In this section, we have compiled the answers to the most common queries from our players and visitors. Our goal is to provide you with the information you need quickly and efficiently, so you can enjoy your experience with us to the fullest. If you don't find the answer you are looking for, please don't hesitate to contact us.
1-What are the available times for tennis lessons and how can I book a session?
Our available times are as follows:
Mornings: 8:00 AM to 11:30 AM
Afternoons: 4:00 PM to 9:30 PM
Within these times, we have a variety of classes, both for beginners and advanced players, as well as private and group sessions.
To book a session, you can do so in the following ways:
Hotel Guests: Reservations for classes and services for guests of the Iberostar Waves Tucán Hotel are made directly at the hotel reception. Our staff will be happy to assist you and ensure that your experience is as pleasant as possible.
Residents: For residents, reservations can be made through our online platform or by contacting one of the academy's teachers directly. This flexibility allows our members to choose the option that best suits their needs and schedule.
2-Is prior tennis experience required to take classes at the academy?
No prior tennis experience is required to take classes at our academy. We accept players of all levels, from those who are learning for the first time to the most advanced.
3-What type of tennis equipment is recommended for classes and can I rent or buy equipment at the academy?
For our tennis classes, we recommend the following basic equipment:
Tennis Racquet: Appropriate for your level and style of play.
Sportswear: Comfortable and suitable for tennis practice, including tennis-specific shoes that provide good support and traction.
Optional Accessories: Cap
It is not necessary to rent rackets or balls for classes, as these items are included as part of our services.
4-How can I reserve a tennis court to play with friends or family?
Hotel Guests and Playa del Carmen Residents: Reservations are made directly with the teachers during the activity schedule or through our online platform. Available times for reservations are from 8:00 AM to 9:30 PM.
If you have any additional questions or need assistance making your reservation, please feel free to contact us at 984 204 4648 or email us at topspinplaya@gmail.com
5-What cancellation and refund policies apply in the event that I cannot attend a class or reservation?
Cancellations for guests: In case you need to cancel a class, we offer you the possibility of rescheduling the class up until the last day of your stay
Cancellations for external guests: If you need to cancel a class, you will have up to 2 weeks to reschedule it without losing the right to enjoy your session.
Cancellation fees: Cancellation of classes must be made at least 2 hours in advance so that no charges are made, otherwise 50% of the value will be charged.
6-What level of instruction and experience do the tennis instructors at the academy have?
Our instructors have vast experience in the sport, backed by an international career. All of our teachers have competed and trained internationally, which gives them a global perspective and a high level of competence in teaching tennis.
7-What type of tennis facilities and equipment are offered at the academy (clay, grass courts, etc.)?
We have 2 Hard Floor Tennis Courts (Lisonda): Perfect for practice and competition, these courts provide a stable and uniform surface for optimal play.
1 Grass Court: Ideal for physical and performance training, this court offers a different experience and additional benefits for athletic development.
Rackets for Children (5 to 9 years): We have rackets designed especially for children, ensuring that they have the right equipment for their development and enjoy an optimal playing experience.
Rackets for Beginner Adults: For those who are just starting out in the world of tennis, we have rackets suitable for beginners, providing comfort and ease in handling.
If a racket is required for an advanced level player, we kindly ask that you contact us in advance. In this way, we can ensure that we provide the specific equipment that best suits your needs
8-Are tennis classes offered for people with physical disabilities or special needs?
We are pleased to report that we offer tennis classes for people who use wheelchairs. However, for other disabilities and special needs, we do not currently have trained teachers. We are committed to expanding our services in the future and will let you know when these are available.
9-What is the maximum group size for tennis lessons and how are instructors assigned?
Group Lessons: We accept up to 4 players per group, allowing for interactive dynamics and the opportunity to learn as a team.
Private Lessons: Limited to 1 player, these sessions are designed to provide completely personalized attention focused on the individual needs of the student.
Semi-Private Lessons: We accept up to 2 players, offering a balance between personalized attention and partner interaction.
Instructors are assigned based on availability and the specific needs of each group or student, ensuring that each session is as effective and beneficial as possible.
10-Can tennis rackets and other accessories be purchased or rented at the academy?
We do not sell rackets or balls, as these items are included in our services. For court reservations, we offer the option to rent rackets and balls, ensuring that everyone has the necessary equipment to enjoy their game.
Additionally, we offer racket overgrips for sale for those who wish to improve the grip and comfort of their rackets.
Hotel Guests and Playa del Carmen Residents: Reservations are made directly with the teachers during the activity schedule or through our online platform. The available times for reservations are from 8:00 AM to 9:30 PM.
If you have any additional questions or need assistance making your reservation, please do not hesitate to contact us at 984 204 4648 or send us an email to topspinplaya@gmail.com
11-What type of training programs are offered for advanced or competitive tennis players?
For advanced or competitive tennis players, we offer the following training programs:
Level Classes: Designed specifically for advanced players, these classes focus on perfecting high-level techniques and strategies.
Private Classes: Available for 1 player, these sessions provide completely personalized attention to work on specific areas of the game.
Semi-Private Classes: Available for 2 players, offering a combination of personalized attention and partner practice.
Sparring Classes: For those looking for a more personalized service, we offer sparring sessions, where the player can enjoy an intensive hour of rallying with one of our instructors.
If you are looking for a more personalized and professional service, we are pleased to offer our CAREER PLAN. This plan includes the creation of a complete training schedule designed specifically for those who wish to pursue a professional career in tennis. With this program, you will have constant technical support and full advice to ensure that you reach your sporting goals in the most effective way possible.
12-Are there special discounts or promotions offered for frequent clients or members of the academy?
Our class packages are designed to offer discounts if purchased in a package format. This allows our students to benefit from reduced rates when signing up for multiple sessions.
For repeat customers, we do not currently offer additional promotions. However, we are looking into possible improvements and promotions for the near future in order to better serve all of our valued members.
13-How can I get feedback on my progress in tennis lessons and what kind of assessments are conducted?
In case you purchase one of our class packages, we are happy to offer you feedback and technical advice to help you improve your tennis performance. Our instructors conduct regular assessments to monitor your progress and provide you with personalized recommendations tailored to your specific needs and goals.
These assessments include:
Technical Analysis: Detailed review of your strokes, movements and game strategies.
Personalized Feedback: Tips and suggestions to improve specific aspects of your game.
Documented Progress: Tracking of your evolution over time to ensure continued development.
14-Can tennis courts be booked for groups and corporate events or private tournaments and what kind of services are offered for these events?
We are pleased to offer a variety of services for private events and tournaments, including:
Tournaments: We organize customized tournaments based on the needs of your event.
Private Clinics: Intensive and specialized sessions for groups.
Group Classes: Designed for groups and events, adapted to all skill levels.
Tennis court reservations for these events must be made in advance and by prior reservation, contacting the Top Spin Academy teachers directly.